• Refugee Case Manager, Arabic, French or Swahili Bilingual Preferred - Full Time, Troy

    Posted Date 2 days ago(1/16/2020 7:06 AM)
    Requisition Number
    Social Workers
    Employee Type
    Hours Per Pay Period
    Work Hours
    8:30 a.m. - 5:00 p.m.
    Weekends and/or Holidays Required
    On Call Required
    Position Location
  • _________________________________________________________________________________

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    At Samaritas, we ask you to join us - to “Be The Rock That Starts The Ripple”. A ripple of transformation in the individual lives of the 15,000 people we help each year, and a ripple of positive change throughout our community. Our team is growing at Samaritas! We are seeking more Rocks to join our team. We are always looking for additional employees who want to make a big impact and have a lot of fun doing so as part of an enthusiastic, collaborative team. We want you to be our rock!


    Samaritas, one of the state's largest faith-based nonprofits, has been sending ripples of positive change into Michigan communities since 1934. Prior to 2016, Samaritas operated as Lutheran Social Services of Michigan.


    Samaritas provides a continuum of care to all in need with approximately 70 different programs in 40 different locations in Michigan. We believe in diversity and inclusion, for the people we serve and the people we employ. Employing nearly 2,000 employees in opportunities ranging from direct service to management in Michigan's Lower Peninsula, we hope that you will consider joining the Samaritas team and help work in making a difference in communities across Michigan.


    We walk with people in need, offering hope and compassion while upholding their dignity, advocating for equality and justice, and seeking creative solutions with those who place their trust in us.


    Job Summary


    Provides resettlement and support services to qualifying refugee clients in accordance with contract, organization and accreditation standards.


    Duties and Responsibilities

    1. Assess US Tie's and co-sponsor's ability to assist in resettlement services and to comply with Operational Guidance.
    2. Coordinate all pre-arrival case activities, including housing arrangements and communications with US Ties and co-sponsors.
    3. Complete home safety inspections. Furnish homes with furniture and required supply items.
    4. Conduct initial airport reception and home safety orientation for arriving refugees.
    5. Provide initial orientation and develop resettlement plan for new clients. Conduct ongoing cultural orientation and complete assessments demonstrating clients understanding and information retention.
    6. Complete applications for Social Security card, public benefits and other applicable registrations within the required time periods.
    7. Document all visits, case activity and all efforts to meet refugee material needs as outlined by Operational Guidance.
    8. Maintain relevant reports and statistics related to client activities and program services. Complete program reports within required timeframe securing all required signatures.
    9. Manage agency resettlement funds on behalf of assigned cases, monitoring balances, and ensuring proper entry of vouchers and supporting documentation.
    10. Arrange client appointments and provide transportation for all New American services as required or needed, in compliance with applicable child safety laws.


    Job Qualifications


    Education, Training, and Licensure/Certification

    • Bachelor's degree in social work, psychology, public health or community services preferred, or equivalent experience working with refugees or other vulnerable populations.



    • Minimum one year experience in a culturally diverse environment or community services preferred.


    Knowledge Skills and Abilities

    • Ability to work effectively in a cross-cultural context. Ability and willingness to work with refugees and other New Americans.
    • Ability to speak, read and write fluent English. Fluent in the native language of refugee/New American clients preferred with the ability to translate in both written and verbal forms.
    • Ability to demonstrate compassion and patience towards persons served. Basic understanding of refugee services.
    • Ability to work constructively with staff and clients. Ability and willingness to work as part of a team in achieving common goals. Basic knowledge of employment recruiting, interviewing, placement techniques and procedures.
    • Strong public speaking skills. Ability to relate creatively to representatives of various companies, community organizations and governmental agencies.
    • Ability to identify needs, interests, aptitudes, skills and problems, and refer clients to appropriate support services, agencies and programs.
    • Basic knowledge of and ability to learn local employer community within specific geographic area.
    • Knowledge of or ability to learn to utilize various computer programs including Excel spreadsheet and graphic programs.


    Additional Work Requirements

    • Automobile travel required.
    • Valid unrestricted driver's license with good driving record and reliable personal transportation suitable for safely transporting clients. Valid proof of automobile insurance.


    Physical and Mental Requirements

    • Stands and moves about indoors and outdoors.
    • Stoops, bends, twists, and frequently lifts supplies up to 25 lbs.
    • Hand-eye coordination.
    • Hand and finger dexterity.


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