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Program Manager, Family Preservation (Non-Exempt)

Program Manager, Family Preservation (Non-Exempt)

Requisition Number 
Posted Date 
Employee Type 
Hours Per Pay Period 
Work Hours 
8:00 a.m. - 5:00 p.m.
Weekends and/or Holidays Required 
On Call Required 
Position Location 
US-MI-Grand Rapids

More information about this job


Samaritas, one of the state’s largest faith-based nonprofits, has been sending ripples of positive change into Michigan communities since 1934. Prior to 2016, Samaritas operated as Lutheran Social Services of Michigan.


Samaritas provides a continuum of care to all in need with approximately 70 different programs in 40 different locations in Michigan. We believe in diversity and inclusion, for the people we serve and the people we employ. Employing nearly 2,000 employees in opportunities ranging from direct service to management in Michigan’s Lower Peninsula, we hope that you will consider joining the Samaritas team and help work in making a difference in communities across Michigan.


We walk with people in need, offering hope and compassion while upholding their dignity, advocating for equality and justice, and seeking creative solutions with those who place their trust in us.


Job Summary


Provides primary administration of assigned Families First of Michigan program; advises and assists the Director in leadership, effective operations and program development aligning with objectives of the organization.


Duties and Responsibilities

  1. Maintain current knowledge of and serve as acting administrator of assigned programs in accordance with center, service area, contract and regulatory requirements.
  2. Participate in program planning, goal setting, outcomes evaluation and measurement, and continuous quality improvement initiatives with the Director.
  3. Coordinate the operation and daily activities of supervisory teams of the Families First of Michigan programs, within all applicable regulatory and quality assurance standards; state, contract, and organization policy and procedures.
  4. Provide leadership to assigned staff to ensure quality delivery of services in accordance with established policies and procedures, program objectives, licensing standards and contracts. Review and approve staff work schedules, use of personal leave time, and business in accordance with policies. Partner with Human Resources in staff attraction and retention efforts, including hiring, onboarding, training and development, coaching and counseling and performance management. Ensure delegation of responsibility, authority and accountability.
  5. Audit case records at least quarterly to ensure completeness and compliance with prescribed service and licensing standards.
  6. Ensure accurate and current listing of all cases currently being served by the program.
  7. Consult with casework and supervisory staff to assist in making replacement decisions.
  8. Develop and maintain thorough knowledge and understanding of community resources; network with community agencies.
  9. Develop and maintain effective working relationships with administrators and comparable personnel at other agencies; represent the organization in interagency context and serve on committees as assigned.
  10. Assist in the maintenance of information and data management systems by providing information and statistical reports as required.
  11. Facilitate team meetings, as appropriate.
  12. Assist in preparation of annual operating budget and recommendations for capital expenditures.


Job Qualifications


Education, Training, and Licensure/Certification

  • Master's Degree in Social Work, or equivalent social service field. Licensed social worker preferred.



  • Three years' experience in social work supervision and managing in-home programs. Administrative and clinical experience required.


Knowledge, Skills and Abilities

  • Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to read, speak and write English; prepares business letters, summaries and reports using prescribed format and conforming to rules of punctuation, grammar, diction and style.
  • Ability to perform mathematical calculations such as multiplication, division, compute ratio, rate and percent.
  • Knowledge of and ability to apply advanced social work techniques with a variety of populations.
  • Demonstrated skill in providing crisis intervention, assessment of potentially violent situations and short term goal setting services.
  • Experience working in home-based programs.
  • Knowledge and skills in substance abuse and domestic violence.
  • Ability to engage with and relate to families with multiple problems.
  • Knowledge of treatment philosophies and strategies in home-based services including strength based, solution focused approaches.
  • Demonstrates cultural and ethnic sensitivity with a non-judgmental positive attitude towards families in crisis.
  • Knowledge of and ability to utilize group dynamics and processes. Ability to communicate effectively. Ability to advocate for staff and program needs within the Agency and interagency systems. Ability to work effectively in teamwork relationship with others.
  • Ability to set goals and objectives, and provide program planning and development activities.
  • Ability to perform basic administrative functions, and work within complex agency and social service systems. Ability to understand and apply basic financial information.
  • Ability to effectively utilize computer software including word processing and spreadsheet programs.
  • Demonstrates good judgment, cooperation and maintains confidentiality.


Additional Work Requirements

  • Participate, as required, in a system of 24 hour availability to persons served.
  • Unrestricted valid driver’s license with good driving record. Reliable personal transportation suitable for safely transporting persons served; proof of current automobile insurance.


Physical and Mental Requirements

  • Ability to cope with stress brought on by meeting deadlines and standards, uneven workflow and changing priorities.
  • Engages in meetings and counseling sessions with high level of concentration over extended periods of time.
  • Lifts and carries small children.
  • May need to physically restrain older children weighing up to 100 pounds.