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Refugee Volunteer Coordinator (Non-Exempt)

Refugee Volunteer Coordinator (Non-Exempt)

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Samaritas, one of the state’s largest faith-based nonprofits, has been sending ripples of positive change into Michigan communities since 1934. Prior to 2016, Samaritas operated as Lutheran Social Services of Michigan.


Samaritas provides a continuum of care to all in need with approximately 70 different programs in 40 different locations in Michigan. We believe in diversity and inclusion, for the people we serve and the people we employ. Employing nearly 2,000 employees in opportunities ranging from direct service to management in Michigan’s Lower Peninsula, we hope that you will consider joining the Samaritas team and help work in making a difference in communities across Michigan.


We walk with people in need, offering hope and compassion while upholding their dignity, advocating for equality and justice, and seeking creative solutions with those who place their trust in us.


Job Summary


Under the guidance of management, creates a collaborative volunteer network among the Refugee Resettlement Agencies in Michigan by providing coordination and supervision of volunteer services.


Duties and Responsibilities

  1. Recruit, interview, hire, and provide onboarding, training, and scheduling of volunteer workers.
  2. Coordinate the operational and daily activities of volunteers; provide ongoing volunteer supervision, guidance and training in accordance with organization, program and contract policies, procedures and guidelines for program sites. Ensure that the activities of the volunteer workers meet the needs of the organization.
  3. Conduct performance evaluation of volunteers and address performance concerns in accordance with organization’s policies and procedures; provide ongoing communication with Senior Refugee Specialist and Program Supervisor regarding such activity.
  4. Collaborate with representatives from local governmental agencies, business, and community organizations to meet service objectives of the program.
  5. Coordinate marketing efforts with communication and marketing department and public and private community organizations and agencies to promote services.
  6. Collaborate with representatives and attend meetings of local organizations, committees, and faith institutions to promote volunteer engagement.
  7. Collaborate with colleagues to:
    • Develop, implement and maintain a plan for a universal screening process and for universal collective donations.
    • Develop, maintain and implement a plan for a universal volunteer process to include all resettlement agencies.


Job Qualifications


Education, Training, and Licensure/Certification

  • Bachelor's degree in business administration or related field required.



  • Two years’ experience working in volunteer services or related area.


Knowledge Skills and Abilities

  • Ability to lead and direct the work of others.
  • Wide degree of creativity and latitude skills.
  • Ability and willingness to work with refugees.
  • Ability to demonstrate compassion and patience towards persons served.
  • Basic understanding of refugee services.
  • Good organizational skills with ability to prioritize and work both independently and collaboratively.
  • Ability to work effectively in a cross-cultural context. Ability to work constructively with staff and clients.
  • Ability and willingness to work as part of a team in achieving common goals.
  • Ability to speak, read and write fluent English. Excellent written and oral communication skills. Strong public speaking skills.
  • Knowledge of or ability to learn to utilize various computer software programs.


Additional Work Requirements

  • Automobile travel required.
  • Valid unrestricted driver’s license with good driving record and reliable personal transportation suitable for safely transporting persons served. Valid proof of automobile insurance.


Physical and Mental Requirements

  • Stands and moves about indoors and outdoors.
  • Stoops, bends, twists, and frequently lifts supplies up to 25 lbs.
  • Hand-eye coordination.
  • Hand and finger dexterity.