Now Hiring:  Housing Placement Team Lead (TL)

Location: Detroit, MI
Pay Rate: $20.50/hour

Position Summary

The Housing Placement Team Lead (TL) provides day-to-day direction and guidance to assigned staff while delivering high-quality housing placement services. This role ensures all services are provided in compliance with contractual requirements, regulatory standards, and accreditation guidelines. The TL supports clients through a strength-based approach and plays a key role in building partnerships and improving service delivery.

Essential Functions & Responsibilities

Team Leadership & Program Oversight

• Provide day-to-day direction and guidance to assigned staff, ensuring quality service delivery aligned with contract and funding requirements.
• Maintain and communicate written guidelines and procedures governing program operations.
• Support staff participation in case consultations, team meetings, and ongoing program development.
• Provide consultation and assistance on complex or challenging cases.

Client Services

• Deliver comprehensive, strength-based housing support services to assigned clients.
• Coordinate the client referral process, ensuring all referrals, interim reports, and placement documentation meet contractual expectations.
• Engage with clients through education and support to promote improved outcomes.

Partnership Development & Community Engagement

• Develop and maintain partnerships with landlords, property management companies, and community-based organizations.
• Represent the New American Program at community events and outreach activities to enhance awareness and engagement.

Operations & Resource Management

• Assist in managing the inventory of donated household items and maintain accurate tracking systems.
• Support the request and tracking of vouchers for rental assistance and household needs, ensuring proper documentation and financial accountability.
• Maintain accurate data management systems and provide statistical reports as required.

• Bachelor’s degree in Social Work, Psychology, or related human services field preferred

Experience Requirements

• Minimum of 2 years of experience in human or community services
• Experience providing direct services to refugees, asylees, or other vulnerable populations preferred
• 1–3 years of leadership or team supervision experience preferred
• Bilingual in Dari or Pashto strongly preferred

Additional Requirements

• Valid, unrestricted driver’s license with a good driving record
• Reliable personal transportation and proof of current auto insurance
• Ability to drive a 20-foot rental vehicle
• Flexibility to work extended hours as needed

Why Join Us?

This role offers the opportunity to make a meaningful impact by helping individuals and families secure stable housing while leading a dedicated team of service professionals. You’ll be part of a mission-driven environment focused on empowering communities and improving lives.