CLIENT INTAKE SPECIALIST  - MENTAL / BEHAVIORAL HEALTH PROGRAMS

Our Intake Specialist oversees all functions related to the intake of new clients in our mental health / addiction services programs.  This includes the responsibility to engage incoming clients through phone calls, recording their personal details, gathering medical histories, and obtaining applicable health insurance information. A successful Intake Specialist will be highly organized, detail oriented and have excellent interpersonal skills, with a strong aptitude for great customer service. The new team member we seek will have insurance verification / billing experience. Being bi-lingual would be a PLUS! 

While our Client Intake Specialist will work remotely from an established home office, there is an expectation for quarterly team meeting attendance at our Grand Rapids-based offices. 

Welcome to Samaritas Nation!

Samaritas is a Michigan-based human service organization that connects people with families and communities, empowers them to live their fullest life possible, and creates a ripple effect of transformation. The reference to the work of the Good Samaritan in our name is especially fitting as it is consistent with our mission, values and the services our faith-based company provides.  

APPLY TODAY!     #BeTheRock, creating ripples of positive transformation in the lives of those we are entrusted to serve! 

This position has a pay rate of $18.00 per hour plus comprehensive benefits and PTO. 

The Intake Specialist is accountable to the Supervisor for overseeing all functions related to the intake of new clients in the BH.SUD Programs Office(s). This includes the responsibility to engage incoming clients through phone calls, recording their personal details, gathering medical histories, and obtaining any health insurance information they have. To be successful as an intake coordinator, you should be highly organized and detail oriented. Top candidates will also have excellent interpersonal skills, with a strong aptitude for great customer service.

Duties and Responsibilities

1. Understand the responsibilities of answering initial telephone call inquiries about outpatient services in a customer friendly manner.
2. Completing all admission paperwork and entering it digitally.
3. Verifying medical insurance and benefits for each patient.
4. Complete brief screens when necessary.
5. Complete an inquiry form and track the follow-through of other program personnel. When appropriate, set up initial appointments and send relevant information/forms to the caller.
6. Understand the office management responsibilities of the administrative team and support other tasks as necessary.
7. Maintain an up-to-date record of intakes, transfers, discharges, and service plan rotation, notifying Therapists and Supervisors of report deadlines on a bi-weekly basis.
8. Maintain Outpatient Therapists' schedules and, in conjunction with Therapists, schedule client appointments.
9. Develop and maintain systems that assure the meeting of both internal and external standards.
10. Schedule clients for SUD program for all locations and assist other offices with scheduling when necessary.

Job Qualifications Education, Training, and Licensure/Certification

• High school diploma with additional course work in Secretarial Science or a related field preferred.

Experience

• Minimum two years clerical, preferred.

Additional Work Requirements

• Valid unrestricted driver's license with good driving record and proof of automobile insurance.

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