Provides general office, receptionist and clerical assistance that contributes to the day to day operations of the center and adhering to the Samaritas Values of People First, Communication, Quality Service, Stewardship and Innovation. Office assistant for supportive visitation and foster care parenting time supervision. Will assist with billing, uploading, entering visit notes in MiSACWIS. Flexible schedule, does need to participate in occasional in-person team meetings in Grand Rapids and Kalamazoo, Michigan.

Duties and Responsibilities

1. Maintain current knowledge of Samaritas’ programs, services and key employees in order to accurately inform and refer persons requesting service and information.
2. Perform receptionist duties including answering telephone, routing calls and taking messages, greeting and assisting visitors as required.
3. Perform clerical functions such as email correspondence, word processing/typing, assisting with collating packets and mailings, mail sorting and distribution, copying, faxing, ordering supplies, and other general office duties, as required.
4. Create and maintain filing systems relevant to office functions.
5. Vouchering invoices, as requested, on a daily/regular basis.
6. Provide back up for support staff.
7. Coordinate or assist with scheduling meetings and general office events, arrange for refreshments/lunches, as requested.
8. Self-motivated with ability to work independently.
9. Assist with special projects and requests, as needed.

Job Qualifications

Education, Training, and Licensure/Certification

• High school diploma or equivalent.
• Associate’s degree desired.

Experience

• One year clerical experience preferred.

Knowledge Skills and Abilities

• Ability to read, speak and write fluently. Strong oral and written communication skills.
• Excellent customer service skills; ability to respond to and appropriately handle telephone calls, inquiries and implement follow-up with the goal to be best in class with excellent customer service, externally and internally.
• Ability to effectively utilize various Microsoft computer software applications, i.e. Word, Excel (basic knowledge), Outlook, OneDrive, and other software programs.
• Ability to prioritize, organize and implement tasks and projects with minimal assistance.
• Ability to display compassion and sensitivity in all situations, being mindful of the Samaritas mission of serving people as an expression of the love of Christ.
• Ability to adhere to agency confidentiality policy.

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