Make a Meaningful Impact—Join Us as a Case Manager for Refugee Employment!

Are you passionate about helping others build a new life in the U.S.? Do you thrive in multicultural environments and want to make a real difference in your community? We’re looking for a compassionate and driven Case Manager to support refugee and asylee clients in their journey toward employment and self-sufficiency.

Why This Role Matters: As a Case Manager, you’ll provide culturally and linguistically sensitive services that empower refugees and asylees to navigate the workforce and integrate into their new communities. You’ll be a vital part of a team that believes in dignity, opportunity, and inclusion for all.

What You’ll Bring:

• A bachelor’s degree in a human services field—or equivalent experience that shows your dedication and capability.
• At least one year of case management experience with multicultural populations (refugee experience preferred).
• A valid driver’s license, reliable transportation, and proof of insurance—because you’ll be out in the community making connections and changing lives.

Location: Grand Rapids, MI
Annual Salary: $43,888

Ready to make a difference? Apply today and help us build a future where everyone has the opportunity to thrive.

Provides culturally and linguistically sensitive services to qualifying refugee/asylees.

Duties and Responsibilities

1. Maintain current knowledge of applicable contract requirements and guidelines, employment trends and local labor market information to promote job development. Establish a Family Self-Sufficiency Plan (FSSP) with the input of refugee clients per Office Refugee Resettlement (ORR) regulations
2. Develop an Individual Employability Plan (IEP) for every employable family member with the assistance and input of the refugee clients in accordance with contract, organization and accreditation standards
3. Refer each employable adult to the appropriate components of service based on FSSP and IEP to eliminate employment barriers
4. Complete weekly and monthly face-to-face and other required contacts for employment status updates
5. Provide information, referral and outreach services regarding community resource, including distribution of the resource guide
6. Assist the refugee with individual job search activities. Provide on-going support and address barriers to obtaining employment
7. Collaborate with Job Developer to match clients with appropriate, available job opportunities or placements
8. Maintain contact as required with refugee after employment has been attained to discuss services necessary to maintain employment. Assess refugee’s skills to ensure sustained employment. Determine if any additional skill building skills are necessary
9. Assist refugee in obtaining Employment Authorization Documents (EADs) and/or other documents as required to maintain employment
10. Maintain relevant reports and statistics related to client activities and services provided
11. Collaborate with various stakeholder representatives, attend meetings of local organizations, committees and churches to promoted employment and training opportunities

Job Qualifications

Education, Training, and Licensure/Certification

• Bachelor’s degree in a human service related field preferred or a combination of education and work experience

Experience

• One-year experience in case management working with multi-cultural populations required; refugee experience preferred

Additional Work Requirements

• Automobile travel required. Valid unrestricted driver’s license with good driving record and reliable personal transportation suitable for safely transporting clients. Valid proof of automobile insurance

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