🌍 Full-Time Refugee Medical Coordinator

Location: Grand Rapids, MI
Pay: $26.00/hour

Are you passionate about helping youth build healthier, brighter futures? Join our mission-driven team as a Refugee Medical Coordinator and make a meaningful difference in the lives of young refugees beginning new chapters in the U.S.

In this vital role, you’ll coordinate essential medical care for youth — from securing providers and managing billing to ensuring timely appointments and follow-up visits. You’ll serve as the key connection between healthcare providers, program staff, and the Office of Refugee Resettlement to make sure every child receives the medical attention they need with dignity and care.

What You’ll Do

• Coordinate medical billing and appointment scheduling for youth in care

• Secure medical providers and educate them on the Treatment Authorization Referral (TAR) billing process

• Act as liaison between medical providers and the Office of Refugee Resettlement to resolve billing issues and outstanding claims

• Provide TAR assistance to staff and providers by answering questions and submitting billing information

• Arrange medical appointments for initial physicals, follow-up visits, and specialty care within required timeframes

• Maintain accurate billing records and provider documentation

• Collaborate with the Division of Unaccompanied Children’s Services (DUCS) team to ensure seamless coordination and compliance

Education, Training, and Licensure/Certification

• Licensed Practical or Vocational Nurse (LPN/LVN) required

• Licensed Registered Nurse (RN) preferred

• Medical Billing and Coding Certification preferred

Experience

• Experience working in a social service or healthcare coordination setting

• Experience collaborating with medical providers and managing medical billing processes preferred

Knowledge, Skills, and Abilities

• Bilingual in English and Spanish (or the primary language of the youth in care) preferred

• Strong written and verbal communication skills in both English and Spanish (if applicable)

• Ability to work independently and collaboratively in a team environment

• Excellent interpersonal and customer service skills; able to build and maintain positive provider relationships

• Knowledge of the cultural and socioeconomic backgrounds of refugee and immigrant youth

• Strong attention to detail, organization, and time management

Why Join Us

At $26/hour, this full-time position offers more than just a paycheck — it offers purpose. You’ll use your healthcare expertise and compassion to help young refugees access the care they deserve, ensuring every appointment, treatment, and record helps build a healthier path forward.

Join us in providing hope, healing, and connection — one youth at a time.

Apply today and be part of something truly meaningful.

Provide coordination of services for medical billing and appointments. Additionally, apply knowledge, judgment and skills to assist with new youth admissions to the program.

Duties and Responsibilities

1. Secure medical providers to provide treatment for youth using TAR (Treatment Authorization Referral) billing process. Educate medical providers on how to perform TAR billing
2. Act as a liaison between medical providers and the Office of Refugee Resettlement to settle billing issues and outstanding claims
3. Handle all issues related to medical billing for youth within required timeframes
4. Provide Treatment Authorization Referral assistance to team members and program staff including submitting questions, providing billing information to providers
5. Arrange medical appointments for initial physicals, follow-up visits, specialty appointments, and others in the timeframes required by contractor
6. Maintain billing records, and documentation of contracts with providers
7. Work with Division of Unaccompanied Children’s Services (DUCS) team to coordinate services, documentation, and appointments
8. Assist program staff to locate doctors, dentists, and other medical specialists that accept TAR Billing

Job Qualifications

Education, Training, and Licensure/Certification

• Licensed Practical or Vocational Nurse (LPN/LVN) required; Licensed Registered Nurse preferred.
• Medical Billing and Coding Certification preferred.

Experience

• Experience working in a social service setting
• Experience working with medical providers and billing preferred

Knowledge Skills and Abilities

• Bi-lingual in English and Spanish (or the major language of the youth in care), preferred
• Ability to read, speak and write English and Spanish (or the major language of the youth in care) utilizing proper format, punctuation, spelling and grammar preferred
• Ability to work creatively and effectively in team setting as well as independently
• Ability to effectively communicate with others on an interpersonal level
• Ability to provide high quality customer service and build relationships with providers
• Knowledge of the cultural and socioeconomic characteristics of the individuals 

#billingcoding #socialservices #bi-lingual #LPN #LVN #spanish