MENTAL / BEHAVIORAL HEALTH (SUD) PROGRAM ADMINISTRATIVE COORDINATOR - GRAND RAPIDS

The Administrative Coordinator is accountable to the Director of Substance Use Disorder Programs and is responsible for overseeing the administrative and operational functions related to the operation of the SUD offices. This includes various clerical duties: answering phones, scheduling of staff, coordinating with referral sources and overall organization of the office. In addition, this individual will be responsible for assisting the Director and Vice President in networking, marketing, and building relationships with area partners such as courts, funders, doctors, etc.

Welcome to Samaritas Nation!

Samaritas is a Michigan-based human service organization that connects people with families and communities, empowers them to live their fullest life possible, and creates a ripple effect of transformation. The reference to the work of the Good Samaritan in our name is especially fitting as it is consistent with our mission, values and the services our faith-based company provides.  

APPLY TODAY!     #BeTheRock, creating ripples of positive transformation in the lives of those we are entrusted to serve! 

Some of the benefits you may receive are:  

            Full Time/Part Time

• Competitive Medical, Dental, & Vision benefits, effective the first of the month following 30 days of employment
• Company paid Basic Life Insurance ($10,000 minimum for each full time and part time employee) 
• Company paid Short Term Disability accrual (Full time employees)
• Retirement Plan (403b) - Company matches on first 1.5% of gross income at 133% 
• Great Personal Time Off (PTO) accruals 
• Earned Sick Time
• Awesome Employee Discounts
• UKG Wallet - Pre-Pay Options
• Plus, many more benefits 

Contingent

• Retirement Plan (403b) – Contributions
• Awesome Employee Discounts
• UKG Wallet - Pre-Pay Options

The Administrative Coordinator is accountable to the Director of SUD (Substance Use Disorder) Programs and is responsible for overseeing the administrative and operational functions related to the operation of the SUD office’s. This includes various clerical duties, scheduling of staff, coordinating with referral sources and overall organization of the office. In addition, this individual will be responsible for assisting the Director and Vice President in networking, marketing, and building relationships with area partners such as courts, funders, doctors, etc.

Duties and Responsibilities

1. Serve as an administrative representative to the team, working with other leadership personnel to assist in the implementation of changes in procedures or policies
2. Overall coordination and scheduling of office and clinical staff to ensure appropriate coverage in SUD offices. Assist with the orientation and professional growth of new hires
3. Attend team meetings as directed, to provide input and assess team needs related to the clerical and administrative functioning of the office
4. Market SUD services and network with community partners, as well as scheduling marketing meetings for staff
5. Actively identify areas for improvement develop recommendations for change regarding the functionality of the offices
6. Perform a variety of administrative tasks as assigned by the Director or Assist Director in organizational aspects of supervisory tasks related to the team, IE scheduling, billable expectations, and reauthorization tracking
7. Develop and maintain administrative systems that ensure efficient and effective office operations, including, but not limited to assisting staff with operation of office machinery, submitting maintenance requests for office machinery as needed, maintaining adequate supply of office materials, etc
8. Answer calls coming into the office; forward calls to appropriate party; record and distribute messages as needed. Route all mail to appropriate party
9. Set up and maintain files for clients; track, organize and file paperwork for each client
10. Responsible for timely Quality Assurance compliance as related to employee’s roles and functions
11. Maintain record of intakes, transfers, discharges, and service plan rotation, notifying Therapists and Supervisors of report deadlines on a bi-weekly basis

Job Qualifications

Education, Training, and Licensure/Certification

• High school diploma required

Experience

• Minimum one year administrative coordination preferred
• Minimum two years clerical experience, preferred

Additional Work Requirements

• Valid unrestricted driver’s license with good driving record and proof of automobile insurance.

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