🩺 Refugee Lead Medical Coordinator – Be the Heart of Coordinated Care

Are you a Nurse professional who thrives at the intersection of clinical excellence and operational leadership? We’re looking for a Lead Medical Coordinator to guide our medical services with precision, empathy, and impact.

This is more than a clinical role—it’s a leadership opportunity to shape care delivery, streamline medical coordination, and ensure every client receives the highest standard of whole-person care.

Welcome to Samaritas Nation!

Samaritas is a Michigan-based human service organization that connects people with families and communities, empowers them to live their fullest life possible, and creates a ripple effect of transformation. The reference to the work of the Good Samaritan in our name is especially fitting as it is consistent with our mission, values and the services our faith-based company provides.  

APPLY TODAY!     #BeTheRock, creating ripples of positive transformation in the lives of those we are entrusted to serve! 

This position has a pay rate between $100,000 and $114,000 annually.

Some of the benefits you may receive are:  

            Full Time/Part Time

• Competitive Medical, Dental, & Vision benefits, effective the first of the month following 30 days of employment
• Company paid Basic Life Insurance ($10,000 minimum for each full time and part time employee) 
• Company paid Short Term Disability accrual (Full time employees)
• Retirement Plan (403b) - Company matches on first 1.5% of gross income at 133% 
• Great Personal Time Off (PTO) accruals 
• Earned Sick Time
• Awesome Employee Discounts
• UKG Wallet - Pre-Pay Options
• Plus, many more benefits 

The Refugee Lead Medical Coordinator is responsible for overseeing and coordinating the delivery of timely, appropriate health services for children in care, in compliance with the Office of Refugee Resettlement (ORR) requirements. This leadership role ensures the development and implementation of health-related policies and procedures, supervises medical staff, and fosters relationships with healthcare providers to ensure high-quality care. The position plays a critical role in maintaining compliance with local, state, and federal health regulations and ensuring the well-being of clients through effective care coordination and health service delivery.

Core Responsibilities

Medical Program Oversight

• Supervise medical coordinators and support staff across assigned programs.
• Develop and maintain policies and procedures for health record management, triage, emergency response, environmental health, and post-release care coordination.
• Ensure compliance with all local, state, and federal health regulations and documentation standards.

Training and Development

• Provide staff training on medical, dental, and public health topics relevant to pediatric, adolescent, and migrant health.
• Promote continuous learning and adherence to best practices in healthcare delivery.

Healthcare Coordination and Provider Relations

• Coordinate timely access to medical, dental, and behavioral health services for clients.
• Establish and maintain relationships with new and existing healthcare providers to expand care opportunities.

Compliance and Documentation

• Maintain accurate and confidential health records in accordance with regulatory requirements.
• Ensure 95% compliance in health record audits and timely service delivery.

Stakeholder Engagement

• Collaborate with internal teams (215-527 and 215-528) and external partners including ORR and healthcare providers.
• Represent Samaritas in health-related meetings and compliance reviews.

Team Management and Development

• Provide supervision, coaching, and mentorship to medical staff.
• Foster a culture of collaboration, accountability, and continuous improvement.

Performance Metrics and Reporting

• 95% of clients receive medical services within required timeframe.
• Expansion of contracts with service providers to increase care access.
• 95% compliance in health record audits.

Core Competencies

• Strong interpersonal and communication skills
• Attention to detail and organizational ability
• Knowledge of healthcare systems and public health practices
• Leadership and team supervision

Education

• Licensed Registered Nurse (RN) with a Bachelor degree; OR
• Higher health-related qualification (e.g., Nurse Practitioner, Physician Assistant)

Experience

• Minimum 1 year in public health or healthcare setting with experience in care coordination, health administration, or direct clinical care
• Supervision experience preferred

Certifications

• Active healthcare license or certification
• Proof of TDAP, varicella, MMR, and annual flu immunizations required

Work Conditions

• Desk and field work
• Office and field-based settings with face-to-face contact with refugee youth
• Travel between Grand Rapids, Lansing, and Ann Arbor required

#RN #registerednurse #healthcare #