Do you have at least 3-5 years' experience in IT Support?

Welcome to Samaritas Nation!

Samaritas is a Michigan-based human service organization that connects people with families and communities, empowers them to live their fullest life possible, and creates a ripple effect of transformation. The reference to the work of the Good Samaritan in our name is especially fitting as it is consistent with our mission, values and the services our faith-based company provides.  

APPLY TODAY!     #BeTheRock, creating ripples of positive transformation in the lives of those we are entrusted to serve! 

This position has a pay rate of $60,000 to $80,000

Some of the benefits you may receive are:  

            Full Time/Part Time

• Competitive Medical, Dental, & Vision benefits, effective the first of the month following 30 days of employment
• Company paid Basic Life Insurance ($10,000 minimum for each full time and part time employee) 
• Company paid Short Term Disability accrual (Full time employees)
• Retirement Plan (403b) - Company matches on first 1.5% of gross income at 133% 
• Great Personal Time Off (PTO) accruals 
• Earned Sick Time
• Awesome Employee Discounts
• UKG Wallet - Pre-Pay Options
• Plus, many more benefits 

Provides supervision and support in the design, maintenance, and support of Service Desk and End-User-Computing platforms.

Duties and Responsibilities

1. Delivering high quality end user support for Samaritas
2. Serving as a talent manager to recruit, retain, and develop a team of IT professionals
3. Supporting and constantly evolving the Samaritas Microsoft 365 platform strategy and deliver the enterprise collaboration solutions
4. Managing the day-to-day activities of the service management function, including budgets, staffing, administration, planning, and project status
5. By leading technology evaluations for end-user and collaboration solutions
6. Implementing and supporting information security processes and solutions in consultation with our policies and infosec team
7. Developing and promoting common standards and methodologies in service management and end-user support
8. Understanding, recognizing, and supporting Samaritas commitment to diversity, equity, and inclusion in managing your global workforce
9. Execute a Modern Desktop Management strategy that meets the business needs of a modern and rapidly growing organization to deliver consistent, secure, and scalable end-user services
10. Develop and maintain End User Computing policies (including desktop group policies), standards, and procedures for hardware and software
11. Develop positive relationships with the business and other functions involved in downstream technical processes
12. Collaborate with members of the information security, network, and systems teams to ensure images and support model meet user requirements and align with the overall IT technology portfolio, processes, and procedure

Job Qualifications

Education, Training, and Licensure/Certification

• Associates degree or additional equivalent work experience
• Prefer ITIL Fundamentals

Experience

• At least 3-5 years (or relative) in IT support
• Experience with Microsoft technologies including InTune, Azure AD, and Microsoft 365 and Microsoft Defender preferred

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